Refund & Returns policy

Last upadted 16/03/2023

Thank you for your much-valued custom. We want you to be totally satisfied with every purchase you make from nartbeauty.com. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit, depending on our terms and conditions. Please see below for more information on our return policy.

Returns

Please advise us of your return by contacting [email protected]  or 0747 506 2752

  •  Item(s) can only be returned if they are unopened, unused and untested.  Electronic devices must be in new condition without any signs of use.
  •  Item(s) must be returned within 14 days, starting from the day your item was delivered.
  • The item(s) are returned at the buyer’s cost and the buyer will not be reimbursed for the cost by Nart Beauty

Please note that we are not responsible for return postage nor can we be responsible for any items that fail to reach us. We strongly recommend that you use a trackable method to mail your return. Please return your item(s) to the below address: Nart Beauty , 44 Cooks Mead, WD23 4FE, Bushey

Refunds

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

For defective/damaged* products, please contact us at the contact details below to arrange a refund or exchange. *At the discretion of our management, we require photographic evidence to support claims for damages/incorrect/missing items. The picture(s) need to be taken within 48h after receiving a parcel. If you have any questions concerning our return policy, please contact us at: 0747 506 27 52 [email protected]