Refund & Returns policy

🔄 Return Policy – Nart Beauty

Please note:
🛑 Products that are not sealed by the manufacturer and cannot be verified as unused are non-refundable once delivered.
This includes gel polishes, builder gels, bases, top coats, creams, and other professional-use items. Due to hygiene, safety, and product integrity, we cannot resell or restock these items once opened.

💬 Need help choosing the right product?
We are happy to offer guidance before purchase to help you choose the best option for your needs. If you're unsure about a product, please feel free to contact us—we can often provide additional information or swatch photos for many of our items to give you a more accurate idea of colour and texture beyond what’s shown on the website.

✅ Returns Accepted

We accept returns only if all of the following conditions are met:

  • The item is unopened, unused, and in original condition
  • The product is sealed or has tamper-evident packaging (if applicable)
  • The return is requested within 14 days of delivery
  • The return is pre-approved by our customer service team

Approved returns must be sent to:
Nart Beauty, 44 Cooks Mead, WD23 4FE, Bushey, UK
Buyers are responsible for return shipping costs. We recommend using a tracked service.

❌ Returns Not Accepted

For hygiene and safety reasons, we do not accept returns for:

  • Opened, used, or tested products
  • Items without a seal or that cannot be verified as unused
  • Cosmetic products such as gel polishes, builder gels, bases, top coats, creams once opened
  • Limited edition, clearance, or time-sensitive stock
  • Electronic devices with visible signs of use

We do not accept returns based on colour preference or change of mind after a product has been unsealed or used.

📦 Damaged, Defective, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please notify us within 48 hours of delivery.

Email us at [email protected] with the following:

  • Your order number
  • Clear photos of the issue
  • A brief description of the problem

We will assess the situation and offer a suitable solution such as a replacement, refund, or store credit.

💳 Refund Process

Approved returns are inspected upon arrival. Refunds are processed within 5 working days after inspection, but may take 1–2 billing cycles to appear depending on your payment provider.